At Rapid Electronics, we value your privacy and are dedicated to safeguarding your personal information. This Privacy Policy is designed to clarify our data collection practices, how we use your information, and your rights concerning your personal data. It’s important to note that this Privacy Policy specifically pertains to personal information collected through Rapid Electronics and does not encompass data obtained from interactions with third parties.
Who We Are and How to Reach Us
Rapid Electronics operates Rapidsat.com.cy, and we are a Cypriot company registered under company number HE29646. Our expertise lies in TV and Satellite, Networking, CCTV, Alarm Security, and Fiber Optics services. If you have any inquiries regarding this Privacy Policy or need to exercise your rights as described herein, please don’t hesitate to contact us through the following channels:
• Phone: +357 22 352771
• Email: info@rapidsat.com.cy
• Fax: +357 22 352662
• Address: Asomatou 9a, Egkomi, Nicosia, Cyprus 2414
How We Gather Your Personal Information
We collect your personal information when you engage with us. This includes activities such as making online or in-store purchases, reaching out to us via phone or email, signing up for our services, participating in contests, and using our website. Additionally, we analyze customer interactions with our website to enhance their user experience. We employ various methods to collect information, including but not limited to:
• Registering on Rapidsat.com.cy
• Contacting Rapidsat.com.cy via phone, email, or social media
• Registering products for delivery, pickup, or installation
• Completing surveys for research purposes (voluntarily)
• Filling out forms for transactions, employment, or other purposes
• Purchasing products
• Website visits using cookies (please refer to our Cookie Policy for details)
• Social media interactions, contingent on your privacy settings and platform guidelines
Types of Information
We Collect We exclusively collect information essential for our business operations, service provision, and communication with you. The data we collect includes:
• Name and Surname
• Email address
• Date of Birth (mandatory)
• Contact phone number(s)
• Delivery address(s)
• Preferred Language
• IP address (automatically collected when visiting our website)
• Website usage information (collected using cookies) For more details, please consult our Cookie Policy.
Ensuring Lawful Use of Your Personal Information
Our utilization of your personal information adheres to applicable data protection laws. Any use of your data must align with at least one lawful basis stipulated in relevant data protection regulations. Anonymous data may be employed without necessitating a legal basis, as it no longer qualifies as personal information under data protection laws.
Why We Collect Your Personal Information and How We Utilize It
We collect and employ your personal information for various purposes, including:
• Processing and delivering products and services you’ve ordered
• Secure payment processing
• Issuing order-related communications
• Providing electronic receipts via email for easy tracking
• Distributing marketing communications (with the option to unsubscribe)
• Addressing customer service inquiries
• Soliciting feedback through surveys
• Conducting postal marketing
• Segmentation of our audience for improved comprehension
• Anonymous tracking of website usage statistics
• Assessing and comprehending customer responses to marketing endeavors
• Enhancing security through CCTV monitoring
• Identifying and mitigating fraud and credit risk
Sharing Your Information
To manage various aspects of our business, such as CRM, email marketing, online advertising, analytics, order fulfillment, delivery, returns, and IT services, we collaborate with third-party providers. These providers may process your personal information on our behalf, and we ensure the confidentiality and security of your data.
How to Unsubscribe from Marketing Communications
If you wish to opt out of our marketing communications, you have several options:
• Click the “unsubscribe” link in marketing emails
• Call us at 22352771 to unsubscribe from SMS marketing
• Contact us directly via phone, website, or email (details provided above) Please bear in mind that you may still receive communications that were already in transit when your unsubscribe request was processed.
Third-Party Links and Services
Our website and emails may contain links to third-party website links and services. Please be aware that this Privacy Policy does not extend to these websites and services. We encourage you to review the privacy policies of such third parties before disclosing personal information.
How Long We Retain Your Personal Information
We retain your personal information according to our company retention policy, only for the necessary duration.
Confidentiality and Security
We take precautionary measures to protect your personal information from loss, misuse, or alteration. Our information security policies and measures have been implemented, and our employees and data processors are obligated to maintain confidentiality.
Accessing Your Information and Your Rights
You possess rights pertaining to your personal information, including:
• Accessing your data • Correcting inaccuracies
• Requesting deletion (in certain circumstances)
• Requesting processing restrictions (in certain circumstances)
• Objecting to processing (in certain circumstances)
Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes in our personal information usage or to adhere to legal obligations. Please revisit this policy periodically for any revisions.
Cookies
For information on our utilization of cookies and similar technologies on Rapidsat.com.cy, please consult our separate Cookie Policy.
Contact Us
Should you have any inquiries or concerns regarding this policy, please reach out to us using the provided contact details.
