By accessing and placing orders on the Rapid Electronics website (www.rapidsat.com.cy), you are acknowledging and agreeing to the practices outlined in these terms and conditions. We also encourage you to refer to our Privacy Policy and Returns and Cancellation Policy for additional insights.

Account

Browsing our site and exploring our array of products and services doesn’t necessitate registration. However, to make a purchase on www.rapidsat.com.cy, you must become a registered user, and this registration is entirely free. To register, you should:

• Complete the registration process

• Accept our terms and conditions, privacy policy, and returns and cancellation policy

• Provide accurate, complete, and up-to-date contact information

By using our website, you confirm that you meet these requirements and commit to using our platform in compliance with all relevant laws and regulations. Please be aware that we reserve the right to decline service, deactivate accounts, or modify eligibility criteria at our discretion.

User Account and Password

It is your responsibility to safeguard your username and password confidentially. You are also accountable for any account access, whether or not it was authorized by you. In the event of unauthorized account use, please notify us promptly. We do not assume liability for losses incurred due to stolen or compromised passwords. For security reasons, we can only reset your password, and we do not have access to your current password. You can conveniently review and update your personal information and preferences by logging into your account on our website.

We maintain the right to refuse service, terminate accounts, or edit content in the event of breaches of applicable laws, these Terms and Conditions, or other relevant guidelines or policies.

Product Purchases ( Pricing and Availability )

For Retail Customers: All prices listed on our website include legally applicable VAT as per the current VAT legislation. Please be aware that prices on our website may be subject to change without prior notice. Product offers are valid while supplies last.

For Wholesale Customers: All product prices are displayed without VAT until the final checkout step, at which point legally applicable VAT, as per the current VAT legislation, is added. Prices listed on our website are subject to change without notice, and product offers are valid while supplies last.

Information About Product Availability is provided on each product information page. If any of the products in your order become unavailable, we will promptly notify you via email or phone, and you will not be charged for those products.

Product Information

Unless explicitly stated otherwise, we are not the manufacturers of the products available for purchase on our website. While we strive to ensure the accuracy of product information on our website, it’s important to note that actual product packaging and materials may differ. Additionally, product colors may vary. The information provided about our products on the website is intended for reference purposes only. We strongly recommend reviewing product labels, warnings, and usage instructions provided on the product packaging prior to use.

Payment Processing

We utilize third-party services to securely process payments for all paid products and services. We do not store or collect your payment card details. Any payment card information you provide is transmitted directly to our third-party payment processor, who handles your personal information in accordance with their Privacy Policy. To ensure the secure handling of your payment information, our third-party processor adheres to PCI-DSS standards, which are overseen by the PCI Security Standards Council—a collaborative entity comprising Visa, Mastercard, American Express, and Discover, among others.

Delivery and Pick-up We offer delivery exclusively within the island of Cyprus, excluding Sundays and holidays.

We provide two delivery options:

• Pick-up from our shop (FREE) on the same working day.
• Pick-up from any ACS Courier pick-up point with a 5 euro charge. If your order includes a heavy item, our website will automatically detect it and adjust the cost to 15 euros.

While we strive to deliver your product within the specified timeframes, please note that delivery estimates do not constitute guaranteed delivery times and should not be relied upon as such.

Delays

We disclaim responsibility for delays beyond our control, including those resulting from Acts of God, such as fire, flood, earthquake, storm, or other natural disasters, as well as war, invasion, civil war, rebellion, riot, terrorist activities, blockades, embargoes, labor disputes, strikes, lockouts, or interruptions in electricity or telephone service.

Upon delivery or pick-up, we kindly request that you inspect the external packaging and its condition to avoid accepting faulty or non-functioning products. Once the product has been accepted upon delivery or pick-up, you acknowledge it in its current state, and any claims regarding packaging or the overall product condition cannot be entertained.

Order Cancellation and Returns

We encourage you to review our comprehensive Returns & Cancellation Policy, which is applicable to all products available for purchase on our website.

Contact Us

You can reach us through the following contact methods: Phone: 22352771 Email: [email protected]

Changes to Our Terms and Conditions We maintain the right to amend or update our Terms and Conditions as needed. Any modifications will be posted on this page.

Operating Hours

Monday to Friday: 08:00 – 19:00 Saturday: 09:00 – 12:00 Sunday: Closed